Telehealth
GP consults at your fingertips with the Our Sage app
07 Jun 2023
Instantly request a medical certificate or a telehealth appointment with one of our Australian-registered GPs using the Our Sage app.
08 May 2024
Not sure how to prepare for your telehealth consult? We've put together a quick guide to help you get the most from your next telehealth consult.
Here are a few important steps to help you get the most from your telehealth consult when you're not sure how to prepare.
If you don’t have a valid Medicare card, you can still use Our Sage telehealth services. However, to receive an e-script, you need a valid Medicare card or an Individual Health Identifier (IHI).
Don’t know where to find your IHI?
You can find your Individual Health Identifier in your myGov account under Linked Services.
If you don’t have an IHI, you can apply for one here.
Some phones have settings that block unknown numbers. Make sure you have this disabled so the Our Sage healthcare professional can contact you without any problems.
Not sure how to unblock "unknown numbers"?
Click on settings and follow the prompts below:
For iPhone:
Settings > Phone > Silence Unknown Callers (make sure this is toggled OFF)
For Android:
Our Sage will call you from 02 4607 3100. We suggest you save this number in your contacts for future calls.
Make the time with the healthcare professional more efficient by having your health information ready before the consult begins.
Key health information may include:
Here are some suggestions to help ensure you are prepared for your telehealth consult:
At the time of booking a telehealth consult, we perform a pre-authorisation check on your card. This is for the requested consult type amount to ensure there are enough funds to fulfill the transaction. This does not result in any charge to you and will show up on your account as a pending charge.
Following completion of your consultation, the healthcare professional will complete the consult to trigger the payment to be processed.
*It may take up to 48hrs for the pre-authorisation charge to disappear.
You can search frequently asked questions on our dedicated help page here or contact us here for support.
Telehealth
GP consults at your fingertips with the Our Sage app
07 Jun 2023
Instantly request a medical certificate or a telehealth appointment with one of our Australian-registered GPs using the Our Sage app.
Telehealth
Telehealth That's Actually About Health
11 Apr 2024
There are plenty of online services offering telehealth, but the standard of healthcare can be very different from one to the other. What makes Our Sage different to other telehealth providers, is its solid foundation in healthcare.
Telehealth
Introducing $19 Online Prescriptions
05 Mar 2024
Our Sage is the fast and convenient way to get an online script when you can't see your regular doctor. Request a regular or repeat online prescription from $19 from Our Sage.
Search frequently asked questions on our dedicated help page for more information about Our Sage telehealth services.